Refunds, returns and warranties
a) If the goods are damaged upon receipt by the buyer;
i) it is the buyer’s responsibility to sign and record damages with the delivery driver at the point of delivery or notify the seller within 24 hours after receipt of the goods.
ii) It is the buyer’s responsibility to check for faults or damages on arrival of the goods and the seller cannot be held liable for such damages after a reasonable period of time has elapsed.
b) In accordance with the ICAC regulations 2013, the buyer is entitled to cancel the contract and return the goods to the seller for a full refund. The cancellation period ends after 14 working days beginning with the day after the day on which the buyer receives the goods. To confirm such a cancellation, the buyer must
i) supply the seller with a confirmation of cancellation, either written or in an email;
ii) agree to cover the cost of returning the goods to the seller;
iii) agree to return the goods with reasonable care and attention. The buyer will be held liable for any loss or damages resulting from the return of goods to the seller. It is recommended that goods are returned in their original packaging.
iv) agree to return the goods in a reasonable - preferably re-sellable - condition. We (the buyer) reserve the right to contest liability for goods soiled beyond repair.
*PLEASE ALLOW 1 WORKING DAY FOR DISPATCH OF ORDERS
Our standard courier delivery is tracked 3-5 working days. Carriage is calculated automatically through the checkout. Starting at £1.95 depending on the weight of your order.
Our next day courier delivery is tracked 1 working days. Carriage is calculated automatically through the checkout. Starting at £4.95 depending on the weight of your order.
All deliveries will normally require a signature but, if you are not going to be available to receive the delivery, please could you state during the checkout process where the driver can leave the parcel/pallet safely. Alternatively just email with any necessary details.
Please contact us if your order does not arrive within 5 working days for standard delivery, or, 2 days for next day delivery.